How to handle Brent in The Phoenix Project

I got stuck at home with a dreadful cough and sinus dysfunction this last week. As a result I spent some time re-reading The Phoenix Project. I really wanted to try to have another run at understanding Erik’s examples from the Theory of Constraints side of things. Particularly, I wanted to appreciate the “ringer” situation that Brent has created around himself. Continue reading How to handle Brent in The Phoenix Project